The Lighthouse UK (FSL Direct) Ltd - Terms and Conditions of Sale
Our aim is to: -
- Provide the highest levels of service available in order to cultivate a long and mutually beneficial trading partnership.
- Use only "top brand" manufacturers products in order to provide the highest quality value for money available.
- Couple the traditional method of purchasing end user lighting products with the latest technology in order to provide you with an all round professional service.
- Adopt a policy of fair treatment over any possible disputes that may arise.
Full Terms of Business
Definitions contained within Terms and Conditions of Sale
"We", "us", "the company" or "the seller" is The Lighthouse UK (FSL Direct) Ltd.
"You", "the customer" or "the purchaser" is the individual, company or authorised entity contracted to purchase products from The Lighthouse UK (FSL Direct) Ltd.
"The products" or "the goods" are items that have been ordered from The Lighthouse UK (FSL Direct) Ltd, specified by your purchase order and our order acknowledgement.
Our Order Acceptance Policy
The Lighthouse UK (FSL Direct) Ltd are able to accept orders via the The Lighthouse UK (FSL Direct) Ltd web site at www.thelighthouseuk.co.uk,
by fax on (0) 1767 699275, by e-mail at sales@thelighthouseuk.co.uk or by post to the Customer Service office at:
20 Fieldfare,
Sandy,
Bedfordshire,
SG19 2UZ.
We reserve the right to refuse to accept orders or to request additional information at the companies discretion. The Lighthouse UK (FSL Direct) Ltd will advise receipt of orders by the following methods:
- Orders accepted over the The Lighthouse UK (FSL Direct) Ltd web site will be acknowledged by immediate return e-mail to the point of origin.
- Telephone and Fax orders will be acknowledged verbally by phone or in writing by return fax to point of origin.
- Postal orders will be acknowledged in writing.
Be aware that no contract exists between The Lighthouse UK (FSL Direct) Ltd and the purchaser until an acknowledgement has been received.
Refunds, Returns and Cancellation Policy
Should The Lighthouse UK (FSL Direct) Ltd be unable to complete and order that has previously been acknowledged within a period of not less than 28 days from date of acknowledgement then the purchaser would be
offered a full refund for that product. Any returned products for whatever reason will be subject to a refund provided that said products are received back at our holding depot in
an acceptable re-saleable condition in their original packaging no later than
14 days from date of delivery. This refund may be subject to a re-stocking charge, and additional carriage charges for replacement of goods incorrectly ordered or ordered in error.The customer has 5 working days from date of delivery to notify The Lighthouse UK (FSL Direct) Ltd of
any discrepancies, damages or faults that have arisen with any orders. The Lighthouse UK (FSL Direct) Ltd will only accept any returns provided prior agreement between The Lighthouse UK (FSL Direct) Ltd and the purchaser has been sought.
Our Pricing Policy
The Lighthouse UK (FSL Direct) Ltd will endeavour to keep our published selling and offer prices correct. However, The Lighthouse UK (FSL Direct) Ltd reserve to change prices without prior notice and to refuse to accept any orders where prices have been quoted in error. All prices will be quoted in pounds sterling and will be subject to VAT at the prevailing rate.
Payment and Payment Policy
Payment will be accepted by way of most major Credit and Debit cards (see web site front page) via our automated secure payment gateway (operated by Barclays Merchant Services), by cheque/bankers draft (made payable to FSLDirect Ltd) or by way of B.A.C.S/C.H.A.P.S payment (contact Customer Services via customer.service@fsldirect.co.uk for bank details). No Credit or Debit card details will be processed by The Lighthouse UK (FSL Direct) Ltd or held on the The Lighthouse UK (FSL Direct) Ltd database. The Lighthouse UK (FSL Direct) Ltd will require payment in full prior to any orders being despatched inclusive of any special delivery charges levied.
The Lighthouse UK (FSL Direct) Ltd Delivery Policy
The Lighthouse UK (FSL Direct) Ltd will endeavour to despatch orders within 24hours of acknowledgement of order and subject to availability. Please allow up to 28 days from order acknowledgement for deliveries to be completed. Deliveries will be made from our holding depot direct to the customer’s premises, by way of parcel delivery or courier. If for whatever reason we cannot fulfil a completed order within 28days of order acknowledgement the customer will be offered a full refund against any outstanding product (see Returns, Refunds and Cancellations Policy).
Risk
Delivery is ex-works from our holding depot in Salford, Manchester and risk will be handed over to the customer on signed receipt of goods.
Retention of Title
Regardless to whether or not delivery has been completed, ownership of the goods does not pass from The Lighthouse UK (FSL Direct) Ltd to the customer until payment has been received in full.
Specification and Product/Service Information
Whilst every effort is made to validate the information passed on to the customer via the The Lighthouse UK (FSL Direct) Ltd web site we will accept no liability for any damage, direct, indirect or consequential, or any loss or expense that may be incurred as a result of any error or omission of information published or supported by the company. Goods are supplied in accordance with the manufacturers specification and the company is unable to validate the viability of every possible application in which the customer wishes to use them. It is the customer’s responsibility to access the suitability of the products for their intended use. Any reference to application or average rated life of the products is based on information given by the manufacturer of the product and The Lighthouse UK (FSL Direct) Ltd will not be responsible for any discrepancies in this information. The customer should not place undue reliance on the reproduction of colours and finishes due to the difficulty in accurate reproduction of such.
The Lighthouse UK (FSL Direct) Ltd Privacy and Data Protection Policy
The Lighthouse UK (FSL Direct) Ltd are committed to the protection of your privacy. We will only use the information that we receive from you in a lawful way (in accordance with the Data Protection Act 1998) and will respect that you need confidence in The Lighthouse UK (FSL Direct) Ltd in our future transactions.
The Lighthouse UK (FSL Direct) Ltd will only collect information about you and your company for the following reasons:
- In order to process your purchase and to facilitate the smooth transition of ownership of goods.
- To tailor your buying patterns in order to offer the best possible customer service available.
The Lighthouse UK (FSL Direct) Ltd will not collect sensitive information about you and your company without your explicit consent to do so.
The Lighthouse UK (FSL Direct) Ltd have no access to this sensitive information after a transaction has been completed. This is only held with Barclaycard Merchant Services.
Any information held by The Lighthouse UK (FSL Direct) Ltd will be accurate and updated on a regular basis. You are able to check this information at any time and make any alterations you deem necasary by e-mailing customer.service@thelighthouseuk.co.uk .
The personal information held about you and your company will be held securely in accordance with our internal security policy and English Law.
The Lighthouse UK (FSL Direct) Ltd will only distribute any further marketing literature once your full consent has been given.
We may use Electronic Technology to track the patterns of your purchasing behaviour. This may include the use of "cookies" which would be stored on your browser and can usually be modified to prevent this. The information collected in this way can be used to identify you unless you modify your browser settings to prevent this.
If you have any questions/comments please contact our customer service department at customer.service@thelighthouseuk.co.uk
The Lighthouse UK (FSL Direct) Ltd Customer Support/Service
The Lighthouse UK (FSL Direct) Ltd customer service can be contacted by e-mail at customer.service@thelighthouseuk.co.uk by fax on (0) 1767 699275 or in writing to 20 Fieldfare, Sandy, Bedfordshire, SG19 2UZ.
Our hours of Business are 8.00am to 6.00pm Monday to Friday (excluding Bank Holidays) calls are charged to you at local rate.
Indemnity
By your use of this web site you hereby agree to indemnify The Lighthouse UK (FSL Direct) Ltd against any claims direct, indirect or consequential damage, loss or expense that may be caused as a direct, indirect or consequential result of the use of this web site, and any information or computer software contained therein or by your access to other web sites as a result of links from this web site. Whilst The Lighthouse UK (FSL Direct) Ltd make every effort to ensure that this web site contains no computer viruses, we cannot guarantee this or warrant that it is entirely virus free.
The Lighthouse UK (FSL Direct) Ltd Complaints Procedure
In the unlikely event of any of our customers being dissatisfied with the level of service received from The Lighthouse UK (FSL Direct) Ltd please either e-mail us at customer.service@thelighthouseuk.co.uk or in writing to:
20 Fieldfare,
Sandy,
Bedfordshire,
SG19 2UZ.
It is the policy of The Lighthouse UK (FSL Direct) Ltd to respond to any complaint within 5 working days from receipt of complaint.
We will:
- Deal with all complaints in a fair and professional manner
- Treat all complaints seriously and in strict and full confidentiality
- Endeavour to deal with all complaints as efficiently and effectively as possible
- Ensure that the complaints procedure is as easy and straight forward to use as is practicably possible
- Acknowledge all complaints within the timescale laid out and provide a likely period of resolution conducive to all parties
- Keep you up to date on the resolution process
Law
All disputes arising out of, or in connection with, any contract between" the company" and "the customer" shall be governed by English Law and "the customer accepts the jurisdiction of the English courts.
DISCLAIMER
THIS WEB SITE IS PROVIDED BY THE LIGHTHOUSE UK (FSL DIRECT) LTD A WHOLLY OWNED SUBSIDIARY OF FSL DIRECT LTD ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE LIGHTHOUSE UK (FSL DIRECT) LTD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS WEB SITE.
TO THE FULL EXTENT PERMISSABLE BY APPLICABLE LAW, THE LIGHTHOUSE UK (FSL DIRECT) LTD / FSL DIRECT LTD DISSCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
YOU ACKNOWLEDGE BY YOUR USE OF THE WEB SITE THAT YOU USE IT AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED TO YOU BY THE MANUFACTURER OF THE PRODUCT. THIS DISSCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGGREEMENT.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
Copyright © 2004 The Lighthouse UK (FSL Direct) Ltd. All Rights Reserved.
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